eManage quality policy: delivery and support
eManage's quality policy commits to delivering manufacturing ERP that meets the agreed scope the first time, on the agreed date and within the agreed cost. It is applied through a written process study before configuration, releases tested on real client data, on-site training for every role, and a named support engineer after go-live.
An ERP is not delivered when the software is installed. It is delivered when the gate, the store, the floor, dispatch and accounts use it every day and the owner trusts the report.
eManage commitments, put in writing
eManage Software will deliver manufacturing ERP that meets the agreed scope the first time, on the agreed date, within the agreed cost, and will keep improving the product and our own process from what each plant teaches us.
Applies to every edition, every implementation and every support call, whether on the cloud or on a server in the plant.
Right the first time
Formats and routings are signed off by the people who use them before go-live, not patched after.
On the date
A single-plant unit goes live in 4 to 6 weeks. If the date moves, you hear why in the weekly review.
Within the quote
The number covers implementation and training. There is no separate line for the process study.
Every change on record
Who edited what and when, on every document, with approvals routed to the right person.
eManage quality checks at every stage
Three points where a rollout usually goes wrong, and what we do at each so it does not.
Before configuration
- Process study on the floor: every document, register and approval listed
- Scope, timeline and cost agreed in writing before work starts
- Risks named early: data quality, barcode hardware, internet at the plant
- A named implementation lead and a named client coordinator
During implementation
- Masters, routings and print formats reviewed with department heads
- Migrated opening stock and balances reconciled to the old books
- Each role trained on its own screens, on site, in its own language
- First dispatches and first GST return done with our engineer present
After go-live
- Named support engineer on phone and WhatsApp
- Statutory changes for GST, TDS, ESI and PF released to every plant
- Every release tested on real client data before it ships
- On-site visit when a process, product or team changes
Keeping eManage reliable
Every client runs the same product line, so a fix for a dyeing unit in Ludhiana reaches a dyeing unit in Tirupur. Releases are tested against copies of live client databases before they ship, and statutory updates go out before the filing date, not after.
- Audit trail on every document: who, what, when
- Nightly backups on the cloud; backup schedule set up on in-plant servers
- Role-based access so the gate sees the gate and the owner sees everything
Hosting, backup and security questions are answered in the FAQ on hosting, security and support. The week-by-week plan is the same for every edition, from Garment ERP to Railway Parts ERP.
Questions on hosting and securityBook a demo
Ask for the eManage implementation plan before you sign
We will show you the week-by-week schedule for a plant like yours, with names against each stage.